In light of Toyota’s recent quality issues, the number of formal consumer complaints has risen above the norm. To make matters worse, Toyota has had an extremely difficult time making sense of all this new feedback. Why? Well, if you are an experienced QA professional, you know exactly why.
A recent article about how to write a useful NHTSA (National Highway Traffic Safety) complaint should strike a chord with software testers. The complaint template is very similar to the bug reports we all know and love. In fact, they both serve the same purpose: defect reporting.
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